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Total quality management initiatives have been put in place to assist in better customer service and safety and repair issues. According to Jacobs and Chase, total quality management can be defined as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer Chase and Our shopping process in terms of hiring writers that will compose papers many different needs is different comparing with our competitors.
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This article presents a detailed review of the literature relating to quality management and the various models that have been developed over the past decades for use in improving service quality. It begins by exploring the concept of service quality and introducing the Total Quality Management TQM approach. Thereafter, the article traces the historical development of TQM and considers how
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